Job Opening: NYAAF Intake Coordinator

NYAAF is hiring!


Position: Part-time Employee, Intake Coordinator
Compensation: $35/ hr
Benefits: Unlimited vacation days, monthly phone stipend, monthly healthcare stipend
Time commitment: 20-25 hours/week, schedule to be determined by selected applicant and supervisor
Location: Remote within New York State (applicants in surrounding states will be considered on a case-by-case basis)

Reporting to the Interim Executive Director, the newly-created role of Intake Coordinator will join the New York Abortion Access Fund team during a critical time in our organizational and movement history. The Intake Coordinator will serve as frontline support to NYAAF’s growing number of callers seeking financial support for their abortions and is responsible for providing supportive, compassionate, judgment-free case management. The Intake Coordinator is also responsible for managing and providing support for a group of trained intake volunteers.

Currently, a weekly rotating group of five volunteers manage NYAAF’s call lines, with one volunteer assigned to each of the four lines—Spanish, NYC, Greater NY, and Outside NY State—and another that serves as Intake Support (a more experienced case manager who supports each of the volunteers on the line by answering any questions and taking on cases as needed). In this new position, the Intake Coordinator will provide additional support and oversight to this group, ensuring consistent care, smooth hand-offs from week-to-week, and direct management of certain cases. In collaboration with the volunteer case managers, the Intake Coordinator will be responsible for conducting calls, collecting and organizing caller documentation, drafting correspondence, and maintaining contact with callers. Additionally, the Intake Coordinator will assist with all administrative tasks related to intake. The Intake Coordinator will support the evolution of NYAAF’s intake program as it adapts to the changing landscape and increasing demand, while supporting to develop it into a staffed program. The Intake Coordinator will center facilitating a positive caller experience in all of their actions and decisions and will be committed to undoing abortion stigma.

The ideal candidate will be familiar with abortion funds or similar helpline services, deeply committed to the reproductive justice movement, and be a flexible, self-starter who is willing to tackle new projects and take on additional work, as necessitated by the evolving needs of our callers and team.

Read Full Job Description